Privacy Policy

Information we collect

We may collect information you choose to provide, including your name, email address, telephone number, a general inquiry, guide request, scheduling details, and communications with us. Please do not send medical records, diagnoses, medication information, financial information, or other sensitive information through the public contact form.

Our website host and technical providers may automatically process limited device and request information needed to deliver, secure, and diagnose the website, such as an IP address, browser type, timestamps, and security logs.

Why we use information

• To respond to inquiries and provide requested information.
• To provide the free sleep guide.
• To arrange introductory conversations and administer requested services.
• To send educational or promotional email only when permission or another lawful basis applies.
• To maintain security, prevent misuse, comply with law, and protect legal rights.

Depending on where you live, our lawful bases may include taking steps at your request, performing a contract, legitimate interests in operating and securing the service, consent, and compliance with legal obligations. Where consent is the basis, you may withdraw it prospectively.

How information is shared

We do not sell personal information. We may disclose limited information to providers that help us operate the website, email, forms, and scheduling, including our website hosting provider, Google services, and the scheduling service you choose to open. Those providers process information under their own terms and, where applicable, agreements with us.

We may also disclose information when reasonably necessary to comply with law, respond to lawful process, protect safety or rights, investigate misuse, or complete a business reorganization. We do not disclose information to healthcare professionals as a routine practice; if collaboration is requested, the details and appropriate authorization should be addressed separately.

International processing

Natural Sleep Coaching operates in the United States. If you access the website from another country, your information may be transferred to and processed in the United States and other locations used by our providers, where privacy laws may differ. Where legally required, we will use an appropriate transfer mechanism or take other required safeguards.

Retention and security

We retain information only for as long as reasonably needed for the purposes described above, including responding to inquiries, administering services, maintaining consent and suppression records, resolving disputes, and meeting legal obligations. Retention periods vary by the nature of the information. We use reasonable administrative and technical safeguards, but no online transmission or storage system can be guaranteed completely secure.

Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or information about processing; to object; to withdraw consent; or to appeal or complain to a privacy regulator. These rights may be limited by applicable exceptions. We may need to verify your identity before acting on a request.

You may unsubscribe from promotional email using the link in the message or contact us. We may retain a minimal suppression record so that we honor the request.

Children

The website and coaching services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children through this website.

Managing appointments

If you use our cancellation page, your booking email and private cancellation link are sent securely to this website to verify the matching appointment with Calendly and, if you confirm, request its cancellation. The website does not retain a separate database of those booking details. Calendly and your calendar provider maintain their own appointment records. Keep your cancellation link private.

Cookies and outside services

The website is designed to use only technology necessary to deliver and secure its pages. The scheduling service does not load automatically; it opens only when you choose the scheduling link. See our Cookie Policy for details.

Contact and updates

For a privacy request or question, email info@naturalsleepcoaching.com. We may update this policy as our services, providers, legal entity, or legal obligations change. The effective date above shows the latest revision.